TECHTRADE HORIZONS PTE. LTD. takes user privacy very seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal information you provide when using our website and services. Please read the following carefully to understand our commitment to your privacy.
- Information We Collect
When you visit our website, place an order, or contact customer service, we may collect the following types of information:
Identity information: such as name, gender, and date of birth (if you provide it to us).
Contact information: such as email address, phone number, and mailing address.
Payment information: such as credit card information and billing address (processed through third-party payment platforms and not directly stored).
Account information: such as account passwords, login history, and browsing preferences.
Device information: such as IP address, browser type, access time, operating system, and device identifiers.
Interaction data: such as purchase history, search history, favorites, and customer service conversations.
We do not knowingly collect personal information from children under the age of 16. If you are a guardian and discover that your child has provided us with information without their permission, please contact us immediately and we will take steps to delete the data as soon as possible.
- Information Use
We collect your personal information primarily for the following purposes:
Processing orders, arranging shipments, and providing after-sales support
Creating and managing user accounts
Optimizing the website experience and recommending related products
Sending you transaction notifications, promotions, or updates (you can unsubscribe at any time)
Preventing fraud, account theft, illegal transactions, and other activities
Complying with legal requirements
We promise not to sell, rent, or otherwise transfer your information to third parties unless necessary for legitimate purposes or with your explicit authorization.
- Information Sharing and Disclosure
We may share some of your information with third parties in the following circumstances:
Service Providers: We may partner with logistics companies, payment platforms, and data analytics companies to fulfill orders, process payments, or improve our services.
Legal Requirements: Upon lawful request from government agencies or law enforcement agencies, we will cooperate with the disclosure of necessary information to the extent permitted by law.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the assets.
All partners must comply with data protection obligations and may only use your information to perform their services.
- Information Storage and Protection
We employ industry-standard technical and management measures to safeguard your data:
Use SSL encryption to transmit sensitive data
Limit employee access to user data
Perform regular security audits and vulnerability scans
All third-party platforms we work with comply with security standards such as PCI-DSS.
While we make every effort to protect data security, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure. In the event of a data breach, we will promptly notify the relevant users and, if required by law, notify regulatory authorities.
- Your Rights
In accordance with relevant laws and regulations, you have the following rights regarding your personal information:
Right of Access: You can access the personal data we hold about you.
Right of Correction: If any information is inaccurate, you have the right to request that we amend it.
Right of Erasure: Under certain circumstances, you can request the deletion of your data.
Right of Restriction: You can restrict how we use your data.
Right of Objection: You have the right to object to our use of your data for certain purposes.
To exercise any of these rights, please contact us at:
Email: [email protected]
We will respond to your request within a reasonable timeframe. Some requests may require you to provide authentication information.
- Cookies and Tracking Technologies
Our website uses cookies, pixel tags, and similar technologies to enhance your browsing experience. These technologies help us:
Remember your login details and shopping cart status
Analyze user behavior to optimize website design
Deliver personalized advertising content
You can disable or delete cookies in your browser, but this may affect the functionality of some of the website’s features.
- Third-Party Links
Our website may contain links to third-party websites, such as logistics tracking platforms or social media platforms. These websites have their own independent privacy policies, and TECHTRADE HORIZONS PTE. LTD. is not responsible for their content or practices. We recommend that you read their privacy statements before visiting them.
- Policy Changes
TECHTRADE HORIZONS PTE. LTD. reserves the right to update this Privacy Policy based on business needs. The updated policy will be posted on this page and the effective date will be indicated. If any changes affect user rights or material changes to how we use your information, we will notify you in advance by email or announcement.